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IPCC High Availability

Thu, 27 Jul 2006 16:04:56 +0000
When you install two IPCC servers the following considerations hold true:
 a. The first server you activate (CRS Engine and/or Datastore services) will become the active CRS box.
 b. The second server you activate (CRS Engine) will become the standby box for the active CRS engine.
 c. The second server you activate (Datastore engine) will become the standby ...]

Alias huntgroups in SRST

Sun, 27 Aug 2006 16:13:04 +0000
Have phones 2001,2002,2003 in SRST mode in a router. Calls coming into the system from PSTn should hit 2001 first and then on 2003.
 alias 1 6175222001 to 2001 preference 1 cfw 2003 timeou 4 huntstop
 alias 2 6175222002 to 2001 preference 1 cfw 2003 timeout 4 huntstop
 alias 3 6175222003 to 2001 preference 1 cfw 2003 timeout ...]

How to send calls to the voicemail of AC hunt pilot number?

Mon, 03 Jul 2006 21:42:10 +0000
Set the Cisco Telephony Call Dispatcher Service Parameter
Reset Original Called Party on Redirect to FALSE

Auto answer timer

Wed, 12 Jul 2006 02:00:18 +0000
Decides how many seconds before answering the call automatically. Should be less than T 301 as well as Call forward no answer ring duration.

Unity - Tips

Wed, 02 Aug 2006 06:58:37 +0000
The following tip may be utilized when you are asked to forward a call from CM / CME to Voicemail and have the caller leave a message. Then the message should be delivered to multiple user inboxes and also  light up mwi on the appropriate phones.
a. Setup CM/CME to forward calls to VM. (say  a ...]

B-ACD Queue-Debugs

Mon, 17 Jul 2006 01:04:48 +0000
Give param queue-manager-debugs 1 and from privilege mode, “debug voip application script”.
 Site2#
*Jul 17 00:44:53.311: //89//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Jul 17 00:44:53.311:
*Jul 17 00:44:53.323: //89//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
*Jul 17 00:44:58.383: //89//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++
*Jul 17 00:44:58.455: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
*Jul ...]

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