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Agent based routing

Fri, 04 Aug 2006 18:04:44 +0000
a. Use GetUser step to create a User object from a userid or extension. Store the result in a User variable called studentagent.
b. Use SelectResourcestep and change Routing target type to Resource. Specify Resource Target as studentagent. Set the timeout to a value < Call Forward No answer timeout set for the agent’s phone in Callmanager. ...]

Have You Taken Microsoft Exams?

Tue, 06 May 2008 12:21:22 +0000
An article from from a blog by trikah@microsoft.com, which may be helpful:
Microsoft MCP mentors is a cool new program some people around here are cooking up, through which our certified community helps others get started in IT. To participate in this pilot, it makes most sense if you are in eastern U.S. or Canada, so ...]




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